Ivan 发表于 2007-10-25 19:42:00
godaddy默认为是auto renew的，如果你忘记关闭了，可能导致不期望的自动续费，如果你想让dodaddy refund your money，是可以联系客服解决的。
下面是客服回复的第一封邮件
Dear ****,
Thank you for contacting Online Support. We would be happy to request a refund for your order. However, we will need you to first cancel the service in question. Once the service has been cancelled, please reply with your request for a refund. Upon reply with the requested information, we will submit your refund request.
To cancel, follow the directions below:
First, log into your customer account:
o Go to the Go Daddy Account Login Page
o Log in using your account username (which may be the same as your customer number) and password
If you have trouble logging in, our password reset form may help you. You can find this form through the following link:
Once logged in, follow the steps below to cancel:
o Select 'Payments and Renewing Items' from the 'Customer Info & More' menu.
o Check the box next to the item(s) you would like to cancel and click on the 'Cancel Item' button.
o Select 'Cancel Now' or 'Cancel at Expiration Date' in the menu that appears to the right.
o Click on 'Save Changes'.
*Canceling now will immediately remove the service from your account. If you choose to "Cancel at Expiration Date" the service will remain active until the date specified and will not be renewed.
Please let us know if we can assist you in any other way.
Best Regards,
Lindsay C.
Online Support Representative
这是还款之后发的一封邮件
Dear ******,
Thank you for contacting Online Support. I have requested a refund in the amount of $14.99. This will be applied back to the payment method used for the purchase. Please be advised that a refund will take 5 - 7 business days.
Please let us know if you require further assistance.
Regards,
Norisa A.
Online Support